Refund policy

Return & Refund Policy

All sales are final. We do not accept returns or exchanges. Please review your order carefully before purchasing, and reach out to us at hello.sunowls@gmail.com if you have any questions about an item before you buy.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or not what you ordered, contact us at hello.sunowls@gmail.com within 7 days of delivery with your order number and photos of the issue. We'll review your case and make it right.

European Union: 14-day right of withdrawal

If your order is shipped to the European Union, you have the right to cancel it within 14 days of receiving your item, for any reason and without justification.

To be eligible:

The item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging.
You must provide your receipt or proof of purchase.

To cancel, email us at hello.sunowls@gmail.com within the 14-day period. Return shipping costs are the customer's responsibility. We recommend using a tracked shipping method, as we cannot be responsible for items lost in transit.

Refunds (EU cancellations and approved damage claims)

Once we receive and inspect your item, we'll email you to confirm whether your refund is approved. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post it. If more than 15 business days have passed since approval, please contact us at hello.sunowls@gmail.com.